If the customer wish to return our product, they may do so within 14 days of receipt. We will ensure that the refund amount (excluding any import/custom duties or taxes, if applicable) is credited to the customer's account within 10 working days. The following conditions apply to all refunds:

• If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days

•          You can find registered address on www.malabargoldanddiamonds.com and the refund will be applicable only if the product is shipped to the registered address within 14 days

•           This refund facility is available only through www.malabargoldanddiamonds.com and not through other stores in UAE

•           Refund request can be done by informing our customer care team via email or call. We will send you a reverse packing kit, in which you need to pack the product as it was delivered to you and ship the product back to us at your own cost. Once the product is received and successfully undergoes the quality check, the refund shall be done

•          This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate

•          This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using promotion code or by discount coupon

•          14 days refund policy is not applicable for gold coins